Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to ensuring your arrangements are delivered as quickly as possible, with the flowers at their freshest and most vibrant. Because of seasonal changes, regional availability, and the uniqueness of blooms, substitutions of equal or greater value may occasionally be required. Rest assured that we carefully maintain the overall aesthetic of your choice - shape, size, style and harmonious color combinations, so your florals are beautiful and special. For single variety arrangements, the flower type is always the top priority over color. For instance, if a request specifies yellow daisies, we may provide daisies in an alternate hue rather than selecting a different yellow flower. Likewise,  your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be interchanged, as well as peach and pink roses. In certain situations, purple and pink orchids may be substituted for white orchids, ensuring the integrity of the arrangement as well as its intended beauty.

Vases & Containers

We will do our best to keep the flower arrangement in the vase that is seen on the website. There may be an occasion where we are out of stock on a vase or container and will need to replace it with a simliar product. If we do need to replace the vase for another one in stock we will keep the size and general shape the same.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.